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Transform your service operations from reactive to proactive

Empower service teams to deliver exceptional support experiences faster with smart automations that leverage the power of AI.
What would you like to manage?

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Ticket management

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Multi-channel support

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AI & automations

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Service catalog

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Employee lifecycle

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SLA configurations

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Knowledge management

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Asset management

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Inventory & orders

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Customer portal

Try it free, no CC!
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✦  Get discounts for enterprise with a new monday account  ✦

Screenshot of a monday service IT team ticket dashboard showing breakdown by urgency, resolution time, and open tickets
Screenshot of a monday resolution time SLA compliance donut chart
Screenshot of a monday communication timeline showing a CSAT survey, problem resolved update, and follow-up email

Fast-track service operations from A to Z with intelligent AI, automations & more

monday AI

Ticket Routing

Customer Portal

Communication

Automations

Integrations

monday AI

Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.

Screenshot of a monday Customer Support board with a request form and an AI summary column panel

Smart Ticket Routing

Speed up ticket handling and reduce manual work with automatic assignment to relevant agent or team.

Screenshot of a monday IT Tickets board with an automation notifying the team when a task is done

Customizable Customer Portals (coming soon)

Create unique customer experience portals to better manage relationships and provide exceptional service to your customers. 

Screenshot of a monday Client Portal with a support request form, ticket overview, and meetings per client chart

Streamlined Communication

Automate replies, follow-ups, and more to speed up communication between agents, customers, and stakeholders.

Screenshot of a mobile notification with a resolved ticket message and a resolved tickets list

Customizable Automation

Effortlessly create automated service processes that span the organization and can be quickly adapted as needed. 

Screenshot of a monday IT Tickets board with a VPN ticket detail panel and an automation recipe

100s of Integrations

Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.

Screenshot of a monday Customer Portal board with app integration icons surrounding it

One platform for enterprise service management

Screenshot of a monday Ticket overview board showing user assets and a communication timeline
Screenshot of a monday Order Tracking board with an incoming email order detail panel
Screenshot of a monday Onboarding Tasks board with a knowledge base search result for setting up Slack
Screenshot of a monday IT Tickets board with a WiFi incidents chart and a project planning Gantt chart
Screenshot of a monday Customer Support board with out of office requests and a request form
Ticket Management

Efficiently track and resolve customer and IT issues with automated workflows, boosting response times and satisfaction.

Screenshot of a monday Ticket overview board showing user assets and a communication timeline

Coordinate service delivery seamlessly, enhancing quality and ensuring exceptional experiences across all of your interactions.

Screenshot of a monday Order Tracking board with an incoming email order detail panel

Organize and access key information effortlessly, fostering seamless collaboration and ensuring knowledge is always at your fingertips.

Screenshot of a monday Onboarding Tasks board with a knowledge base search result for setting up Slack

Quickly address and resolve both external and internal incidents, ensuring minimal disruption and maintaining service continuity.

Screenshot of a monday IT Tickets board with a WiFi incidents chart and a project planning Gantt chart

Streamline the employee journey from recruitment to offboarding, ensuring a smooth and engaging experience throughout.

Screenshot of a monday Customer Support board with out of office requests and a request form

Based on 1,000+ G2 Crowd reviews

Row of G2 Spring 2023 award badges including Leader, Users Love Us, and Top 100 Fastest Growing Products
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Need some help adopting or customizing monday Service?

CarbonWeb offers full-service packages to help launch, onboard, and customize monday products to drive your business goals toward the finish line. 

Go to package
Screenshot of a monday service dashboard showing all tickets, critical tickets, ticket volume trend, and work per employee

Talk to an Expert

Not sure how to best get started with monday CRM? Book a call with a CarbonWeb expert today!

Quick Discovery

We’ll start by understanding your current setup and specific challenges. This helps us tailor the demo to your exact needs.

Live Walkthrough

We’ll walk through a live monday workspace and explain features, functionality, and how they could apply to your business.

Q&A + Next Steps

We’ll open up the room for questions about monday.com and the next steps for leveling up your business.

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Assign work, coordinate projects, and communicate effectively as a team all in one place. Track any kind of task, for free on monday.com!
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Advanced solutions for big companies

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We offer advanced implementation packages

Work with our expert team for custom implementation and onboarding.

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Advanced security and data compliance

Data is always in the right hands with advanced security measures.

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Priority global response from a dedicated team

Get quick responses around the clock to any questions or issues.

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Frequently asked questions

What is ESM?
ESM stands for Enterprise Service Management. It refers to the practice of applying service management principles and processes across an entire organization, beyond the IT department. ESM aims to improve and streamline services across various departments, such as HR, Finance, Facilities, and more, by adopting service-oriented approaches, tools, and technologies.
ITSM (IT service management) is the process in which IT teams deliver their services to customers.
ITSM software provides efficient tools and capabilities to streamline the process of delivering IT services, and improve the quality of service provided.
The best ITSM software is one whose features best suit your organization and its goals. monday service offers a holistic, yet strategic management platform with user friendly features that foster digital transformation.

monday service is the choice for companies of all sizes who want to deliver exceptional service with less friction, due to its user-friendly interface, customization capabilities that don’t require development, and smart automations and AI. It goes beyond traditional offerings by serving as a versatile, complete platform for managing cross-organizational projects, organizational resources, and facilitating collaboration with both internal and external stakeholders.

Ticket management is the process of handling customer inquiries, support requests, or IT issues efficiently by organizing, prioritizing, and tracking them to ensure timely resolution. This system allows businesses to streamline communication, improve response times, and enhance customer satisfaction by keeping track of every interaction through a centralized platform. 

Service management is the practice of designing, delivering, managing, and improving the way businesses provide services to their customers. It encompasses various processes that ensure high-quality service delivery, including planning, execution, and monitoring, to align services with the needs of the organization and its customers, ensuring a consistent and efficient service experience.
Knowledge management is the systematic approach to capturing, organizing, sharing, and utilizing an organization’s collective knowledge. It aims to enhance decision-making, foster innovation, and improve efficiency by making information easily accessible to team members, thus promoting a culture of continuous learning and collaboration within the organization.
Incident management is the process of promptly identifying, analyzing, and resolving incidents to minimize the impact on business operations. It ensures that services are quickly restored and disruptions are minimized, allowing organizations to maintain high service quality and operational continuity.
ESM stands for Enterprise Service Management. It refers to the practice of applying service management principles and processes across an entire organization, beyond the IT department. ESM aims to improve and streamline services across various departments, such as HR, Finance, Facilities, and more, by adopting service-oriented approaches, tools, and technologies.
Incident management is the process of promptly identifying, analyzing, and resolving incidents to minimize the impact on business operations. It ensures that services are quickly restored and disruptions are minimized, allowing organizations to maintain high service quality and operational continuity.
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