Ticketing
Productivity
Scalable Workflow
Enterprise Service Management
The Enterprise Service Management solution centralizes internal ticket management, allowing organizations to efficiently handle requests across multiple departments. With automated routing, SLA tracking, and satisfaction surveys, teams can ensure timely resolution and improved service delivery.
Integrate with
Made with
5
Boards
Boards
0
3
Dashboards
10
Views
23
Automations
Features
Discover the key features that make up the Enterprise Service Management solution and learn how they improve collaboration on monday CRM
Internal Ticket Management
Intake tickets in one central location, and manage routing to multiple departments, ensuring tickets always get assigned.
Open Tickets Overview
Get a clear view of all open tickets to ensure timely resolutions and identify bottlenecks in the process.
SLA Management
Track ticket resolution times for in-depth reporting on SLAs to ensure satisfaction across your organization.
Satisfaction Surveys
Automatically send feedback surveys when tickets are resolved to gain insights from requesters.
Department Routing
Deploy separate ticketing boards across workspaces, ensuring each department operates efficiently in their own environment.
Get this solution at no cost with a monday Service Onboarding!
Onboarding helps your team personalize the solution, train your Service champion, and gain the confidence to navigate the workflow with ease.
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FAQ’s
Explore frequently asked questions by monday CRM users for the Enterprise Service Management below.
What is Enterprise Service Management?
A ticket management solution that helps organizations efficiently track and resolve internal service requests across departments.
Who should use this solution?
IT, HR, Finance, and other internal support teams looking to streamline request tracking and resolution processes.
Can this solution be customized for our needs?
Yes, workflows, SLAs, and automations can be fully customized to fit your organization’s specific service management needs.
Does it support SLA tracking?
Yes, it provides real-time SLA tracking and reporting to ensure compliance with service expectations.
What onboarding support is available?
CarbonWeb offers onboarding packages, training, and ongoing support to help teams fully implement and optimize the solution.