KPIs, Metrics & Data-Driven Decisions

DD #47 – KPIs, Metrics & Data-Driven Decisions

Welcome to the 47th Edition of the Digital Directive! Today, we’re all about the numbers as we delve into Key Performance Indicators (KPIs), metrics, and the power of data-driven decisions.

The reality is, business isn’t just about having a great product or service. It’s about understanding what’s working, what isn’t, and using that knowledge to drive strategy and growth. And that’s where KPIs and metrics come in.

Every business, regardless of size or industry, should be keeping a close eye on certain metrics to gauge their performance and guide their future actions. But what metrics should you be tracking? And how can you use monday to do this effectively?

As your trusted monday channel partner, we’re here to guide you through these essential questions. Buckle up, data enthusiasts – we’re diving into the numbers!

KPIs We All Have In Common

Every business, regardless of size or sector, shares a common foundation: Key Performance Indicators (KPIs). These are the numbers that drive insights, inform decisions, and serve as a measure of overall business health.

So, let’s set the stage – here are five universal KPIs that should command your attention, regardless of your industry. Leveraging monday, we’ll demonstrate how to make these essential metrics a cornerstone of your data-driven decision-making process

Revenue Growth: The most straightforward and perhaps the most important metric, revenue growth, shows the increase in a company’s sales over a specific period. It provides a clear picture of the business’ financial health.

Customer Acquisition Cost (CAC): This metric calculates the total cost of acquiring a new customer, including marketing and sales expenses. It’s crucial to understand the effectiveness of your marketing initiatives and the profitability of each new customer.

Customer Lifetime Value (CLV): CLV estimates the total revenue a business can reasonably expect from a single customer account. It considers a customer’s revenue value and compares that number to the company’s predicted customer lifespan. Businesses use this metric to identify significant customer segments that are the most valuable to the company.

Employee Productivity: This metric assesses individual or departmental efficiency. It could be measured in different ways, such as revenue per employee, projects completed per quarter, or the usage of time-tracking tools like monday.

Net Promoter Score (NPS): This metric measures customer experience and predicts business growth. By asking the simple question: “On a scale of 0-10, how likely is it that you would recommend [brand] to a friend or colleague?” you can gauge customer satisfaction and loyalty.

Now, let’s move forward with how to track these metrics using monday.

Tracking Your Essential Metrics with monday

Now that we’ve identified the key metrics vital to any business’s health, it’s time to dive into the “how” – specifically, how to track these metrics using monday. With its powerful features, customizable columns, and dynamic widgets, monday allows for seamless and automated tracking of these critical data points. Let’s delve into the mechanics of it all.

Integrate Your CRM: Your journey starts with integrating your Customer Relationship Management (CRM) into monday. This intuitive approach allows you to monitor virtually all key metrics within a single platform, negating the need for laborious integrations. Need a leg up? Our CarbonCRM solution is geared towards effortless tracking of revenue, CLV, and employee productivity. Couple this with a simple form, and you’re all set to start gathering your NPS in no time.

Incorporate the Marketing Team: Now that your CRM is functioning within monday, it’s time to rally your marketing team. Encourage them to utilize monday as their command center for campaign planning, execution, and reporting. By tying your budgets directly to your campaigns, your dashboards will paint a clear and accurate picture of your CAC.

Bring in the Financiers: If your finance team isn’t already using monday, it’s high time they got on board. Every numbers person deserves a dedicated space to crunch those digits, and with monday, they can tailor-make their space to best suit their needs.

By making the most of monday’s capabilities, your entire team can navigate the terrain of data-driven decision-making with confidence and ease.

Engage Your Service Team: Your service team’s input is pivotal for rounding out CLV and NPS data. On monday, they can easily document customer interactions and feedback, enriching your understanding of customer experience. Plus, their service completion times can offer another layer to your employee productivity metric. With everyone contributing on the same platform, your business transforms into a hub of data-driven synergy.

Perfecting the alignment of these key metrics on monday might seem daunting at first glance. If you’re feeling unsure of where to start, remember, you don’t have to do it alone. As your monday partner, CarbonWeb is here to help.

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Put those KPIs on Display

Once you get those metrics straightened out within monday, you’ll need to put them on display. With the DashBoards App, you can create custom carousels of your most important dashboards, giving you the ability to project them to a central space in your office for everyone to see.

Plus, with Audible Alert integrations, you can set up distinct sound notifications for specific actions in your workflow!

  • New Deal Won? Trigger the Ka-ching!
  • User Subscription Canceled? Trigger the Wah Wah Wah
  • New Sign-up? Trigger the Power Up
  • Employee Birthday? Trigger the Party Horn

With audible queues and visual notifications, the news will spread faster to keep your team collaborative and fast acting in any situation.

Keep your eyes on the marketplace for the DashBoards release!

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Keep spreading the word!

If you have questions about apps, wondering the best way to build a workflow, or have ideas for a topic you want to see covered in a future Digital Directive, feel free to share ’em with us!

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